support
Help
PageSender comes with extensive online help, which you can access from the Help menu in the program. You can also view the latest Help online or download a PDF version — we frequently update the Help based on your feedback. (Click here for PageSender 3 Help.)
FAQs
Read the Frequently Asked Questions (FAQs) below. Your question might already be answered. (Click here for PageSender 3 FAQs.)
Upgrading to PageSender 4?
Read these helpful tips on making the transition from an earlier version of PageSender.
Can't Find Your Answer?
If you can't find the answer you need in the Help or the FAQs, send an email to PageSender Support. SmileOnMyMac's responsive support team will answer your email as quickly as possible!
We try to answer all our support mail within 24 hours — and most of the time much sooner than that! If you've emailed us and have not had a response within 24 hours, your email may not have reached us for some reason. Please resend it.
Frequently Asked Questions (FAQs)
How do I install PageSender?
See the installation instructions here.
How do I buy PageSender?
Buy PageSender now from our web store. To buy from within the product itself, or via fax or phone, click here for instructions.
I have more than one computer. Does a single license allow me to install on all of them?
Yes, if you are the only user of those computers.
Do I have a fax modem, or do I need to buy one?
All Apple Internal Modems are fax modems. If your Mac came with an internal modem, you've got a fax modem. If your Mac didn't come with an internal modem, you can purchase one. Customers report happiness with the Zoom 2986 External USB Modem. Apple also offers the Apple USB Modem.
What if I don't have Mac OS X 10.4 or later?
For Mac OS X 10.1.5 - 10.3.9, please download PageSender 3.5.5.
Why do I need a modem or a fax-via-email service to send a fax with PageSender?
Faxing ultimately requires a voice phone line. PageSender can use an Apple External USB Modem (or an internal modem if you have an older Mac with one) to connect to a voice phone line directly. Page Sender can also serve as a client for several fax-via-Email services (efax.com, jConnect, MaxEmail, EasyLink, etc.) which maintain the phone line and modem for you (and charge you a fee for that service).
Since faxing occurs over a voice phone line, it has nothing to do with DSL or cable modems. You can fax using a voice line which is also running DSL, just as you can make voice phone calls with the same line. One advantage to the fax-via-Email services is that you can avoid tying up your voice line if you have a DSL or Cable modem as your Internet connection because your E-mail will be sent via your DSL or Cable modem, but again you pay for the privilege.
Which fax-to-email services does PageSender support?
eFax.com, EasyLink, Fax.com, Faxaway, jConnect (j2.com), MaxEmail, MetroFax, MyFax.com, RapidFax, RingCentral, Send2Fax, SmartFax.com, TrustFax, EasyLink UK, Fax FX (South Africa), Fax.de (Germany)
How do I send a quick fax (cover page only)?
Select Print from the File menu of any Mac OS X application. Select PageSender-Fax from the Printers list. Set the Pages from: 0 to: 0 and fill in the address list and cover page information. When you press Print, you'll see feedback that your entire document is printing, but PageSender will only send the cover page.
How can I watch the progress of my fax?
If you're faxing via modem, an application called PageSender Fax Center is opened (in the background) and shows information about your fax. Click on the PageSender icon in the dock to see. If you're faxing using eFax.com, jConnect, or EasyLink, these faxes are sent via your Email client and the services will Email acknowledgements and/or errors to you.
I'm having trouble entering my registration information. Any suggestions?
Enter the Name and Serial # exactly as they appear on your receipt. (For example, if you're "Jane Doe", don't use "jane doe".) Be sure there are no extra characters before or after your name or serial number.
How do I make my printer (rather than PageSender) the default?
Select System Preferences‚ from the Apple menu. Select Print & Fax. Select your printer as the Selected Printer in Print Dialog.
Why does my address book application launch when I print with PageSender?
PageSender uses Apple Events to support live address lookups. These lookups require that your address book application be running.
Why can't I use live addressing when printing from Entourage?
If Entourage is your address book, you cannot use live addressing when printing from Entourage because the Entourage program cannot display the print dialog and process address lookups at the same time.
Why can't I drag groups from the PowerMail application?
Unfortunately, the PowerMail application does not include any data when you drag a group, so there's nothing to add. Smile Software has filed a bug with CTM Development on this issue, and they've indicated that they may fix this in a future release.
When I click the Open Address Book button using Eudora for Mac OS X, why doesn't the Eudora Address Book window appear?
There is a bug in Eudora for Mac OS X's AppleScript support. Smile Software has advised Eudora Technical Support of this bug, and we hope they will fix it soon. For now, leave the Eudora Address Book open when you quit Eudora.
When I click the Open Address Book button using PowerMail, why doesn't the PowerMail Address Book window appear?
PowerMail does not support opening its Address Book window via AppleScript. Smile Software has advised CTM Development of this, and they've indicated that they may add this in a future release. For now, leave the PowerMail Address Book open when you quit PowerMail.
When I click the Open Address Book button using Palm Desktop, why doesn't the Palm Desktop Contact List window appear?
Palm Desktop does not support opening its Contact List window via AppleScript. Smile Software has advised Palm of this, and we hope they will fix it soon. For now, leave the Contact List window open when you quit Palm Desktop.
When I try to print from Acrobat Reader, why is the output ugly (bitmapped) and is there anything I can do?
This appears to be a problem with Acrobat Reader and/or the Mac OS printing system. If you want to print PDF files, use the Preview application found in your Applications folder.
When I try to print from iPhoto, I don't see the PageSender envelope - what should I do?
To use PageSender from iPhoto, press the Advanced Options button and this will open the PageSender envelope.
When I try to print from Adobe InDesign, I don't see the PageSender envelope - what should I do?
To use PageSender from Adobe InDesign, press the Printer... button (and dismiss the warning dialog if it appears) and this will open the PageSender envelope.
Where's the efax source code?
The efax source code can be downloaded here. efax was written by Ed Casas.
Will PageSender run on my PowerPC G3 machine, such as a white iBook?
PageSender 4.3.1 is the last version of PageSender which will run on the PowerPC G3. This is because PageSender 4.4 and later include 64-bit support, and such support cannot live in an executable package which also runs on the PowerPC G3.
Why can't I use PageSender from Classic applications or while running Mac OS 9?
PageSender takes advantage of Mac OS X's printing system, which is not available to Classic applications. For a PDF printing solution for Classic applications and/or Mac OS 9 and earlier, check out PrintToPDF from James Walker available at this web site.
I lost / deleted / my dog ate my serial number. Can you send it to me?
You can get a copy of your receipt, complete with serial number, at any time from our serial number support page.
Transitioning to PageSender 4
Here are our suggestions for making a smooth transition from an earlier version of PageSender.
- You might want to remove PageSender 3.X.
Installing PageSender 4 does not remove PageSender 3.X. It just deletes the soft link in the Applications folder to the old "pagesender Fax Center" application. You should probably remove PageSender 3.X by moving this folder:
/Library/Printers/PageSender
to the Trash. The leading slash represents your startup disk. We recommend you restart after trashing this folder.
- Two printers are better than one.
PageSender 4 has two printers -- PageSender-Fax and PageSender-Email which correspond to how you want to send what you're printing. Fax-via-Email services such as efax.com qualify as faxing.
- You might want to enable "access for assistive devices".
PageSender 4 can automatically select the PageSender pane in the print dialog when you select a PageSender printer. To allow it to do so, select "System Preferences..." from the Apple menu, then select Universal Access, then check "Enable access for assistive devices". Next time you select a PageSender printer, it will automatically select its PageSender pane from the Copies & Pages popup.
- Printer Sharing now supports custom cover pages and attachments.
Whatever the client specifies in the Cover Page tab and the Attachments tab is transported to the machine running Printer Sharing. There is no limit to the recipient count. AppleScript presets do not function via Printer Sharing and so must be run locally.
Lost your serial number?
Online serial number lookup is available.