support

Help

BrowseBack comes with extensive online help, which you can access from the Help menu in the program. You can also view the latest Help online or download a PDF version-- we frequently update the Help based on your feedback.

FAQs

Read the BrowseBack Frequently Asked Questions (FAQs) below. Your question might already be answered.

Can't Find Your Answer?

If you can't find the answer you need in the Help or the FAQs, send an email to BrowseBack Support. SmileOnMyMac's responsive support team will answer your email as quickly as possible!

We try to answer all our support mail within 24 hours — and most of the time much sooner than that! If you've emailed us and have not had a response within 24 hours, your email may not have reached us for some reason. Please resend it.

Frequently Asked Questions (FAQs)

How do I install BrowseBack?

See the installation instructions here.

How do I buy BrowseBack?

Buy BrowseBack now from our web store. To buy from within the product itself, or via fax or phone, click here for instructions.

Does BrowseBack reload my web history from the internet every time I launch it?

No. The history is loaded once the first time the program is launched. After that, BrowseBack saves all the pages you visit as you visit them. When you first launch BrowseBack, you're asked how far back you want BrowseBack to go when loading your history. The further back in time you choose, the longer it will take BrowseBack to load in your history.

How do I search my web history's contents?

In the lower righthand corner of the BrowseBack interface, there is a search box. Enter the word(s) you want to search on, click "Enter" on your keyboard, and BrowseBack will display the thumbnails of all the pages that match your search. To restore the view of all your pages, click the "x" on the right in the search box.

How can I turn off the automatic PDF preview that swings into view on the right side of the BrowseBack display?

Follow these steps:

1) Launch the Terminal application from your Utilities folder (under Applications).

2) Copy and paste the following line into Terminal:

defaults write com.smileonmymac.browseback usecomposer false

3) Press return.

4) Quit both Terminal and BrowseBack, then relaunch BrowseBack.

I've lost my serial number. How can I get it again?

Use the handy online serial number lookup.